Refund policy

Marlowe Monaco aims to ensure customer satisfaction and product quality. This policy outlines eligibility for refunds, returns, and exchanges.

Refund Eligibility
• Refunds are only issued if the item received is defective.
• Items must be returned unused and in their original condition.
• Defects must be reported within 30 days of receiving the item.

Non-Refundable Items
• We do not offer refunds for non-defective items.
• We do not refund items due to size or color preferences.

Exchange Policy
• Exchanges are only offered if the item is defective.
• Replacement for the same item or store credit may be issued depending on stock availability.

Refund Process & Timeline
• If approved, refunds will be issued to the original method of payment.
• Processing time may vary depending on the issuing bank or payment provider.

Order Cancellation
• Orders can be cancelled within 12 hours, provided the item has not been shipped.

Late or No-Show Deliveries
Delays caused by couriers, customs, or external factors do not qualify for refunds unless the product is defective.

Force Majeure Situations
We are not responsible for delays caused by external events such as political events, customs holds, weather issues, or transportation disruptions.

Contact for Refund or Exchange Requests
Email us at marlowemonaco@gmail.com
Or call +961 78 878 822